Well, my 700th WP post looked like it would be my last post for a while. All weekend I had been struggling with a diminishing internet connection. It was acting like it was a dial-up connection, and shortly after my Monday morning post it died with a brief blink. Because we had stormy weather (again) I gave it a chance to return. OK, I hate having the cable company’s telephone android lead me through the checklist of finding out what was wrong with my system. Finally after reaching the point of becoming a blithering, babbling fool, the system switched my to a genuine live agent who said … sound like your modem died. He ask if eight this morning would be OK for a service man to visit. Hell, yes!

He not only replaced the old modem with a sleek new version, he also checked out all the cable connections in the house including the cable DVR and receiver an even climbed the pole to check the downlink from the cable line. Great service.

OK, so what did I miss in the past three days other than the backlog of email spam.


About Robert Edler

... a somewhat unknown and/or imaginary actor, writer, director, producer, photographer, friend, brother, uncle and all round good fellow that you really should get to know because he lives with that most glamorous fourpaw Mademoiselle Renee. (Mlle. Renee for short)

Posted on July 3, 2013, in MUCH ADO ABOUT NOTHING! and tagged . Bookmark the permalink. 6 Comments.

  1. Isn’t it something when we get excited because we are able to receive customer service in the form of talking to a human being who can actually respond to our concerns. Customer service has changed dramatically over the years. Sounds like you had a successful experience and that is always a good thing.

    • It IS telling how surprised we are when we get to speak to a human on the phone, and when a company’s response is timely and thorough.

      I’m glad you’re up and running again with your new modem! You know when you go silent that I worry Renee has taken over the computer and is staying up all night looking at photos of empty plastic bottles and bacon.

    • Now, if we can only get rid of robo-calls! But then I wouldn’t have any use for profanity.

  2. You clearly don’t have Comcast!

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